SUMMER FLASH SALE! 50% OFF ILA SKINCARE, SELECTED FOOTWEAR AND LINGERIE, LIMITED TIME ONLY - FREE UK DELIVERY ON ORDERS OVER £50 - FREE COLLECT IN-STORE - FREE UK RETURNS SUMMER FLASH SALE! 50% OFF ILA SKINCARE, SELECTED FOOTWEAR AND LINGERIE, LIMITED TIME ONLY - FREE UK DELIVERY ON ORDERS OVER £50 - FREE COLLECT IN-STORE - FREE UK RETURNS
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Refund Policy Refund Policy

Returns

If you wish to return any part of your order you can do so within 30 days of the receipt of the parcel. Please fill in the returns slip at the footer section of our website and include this in your package with the details of your return and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item – please see the form for the list of reasons. 

Orders can be returned in-store at Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX or shipped to the same address.

Orders in the UK can be returned free of charge, please email us for a returns postage label.

Please allow up to 7 working days for returned items to reach us and then up to 10 days for processing.

Exchanged goods are sent out free of charge.

Please ensure to obtain ‘proof of postage'. All returned goods remain the responsibility of the customer until they reach Boutique Ooh la la.

To be eligible for a return, your item must be unused and in the same condition that you received it.  

Returns will only be accepted if the returns tag is attached and the garments/items are in their original condition and are not showing signs of wear. 

Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return.

Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

 

Additional non-returnable items:

 

Gift Cards.

Electronic Gift Cards.

Lingerie or swimwear where the hygienic strip is missing or has obviously been removed and put pack on.

Items returned after 30 days.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If your refund is approved then your refund will be processed and a credit will be applied to your credit card or original method of payment.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at boutique.oohlala@outlook.com and send your item to: Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver. 

Shipping

To return your product, you should mail your product to: Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX.

You can also return in-store at: Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX.

You should retain proof of posting and tracking details for returned items.

Returns

If you wish to return any part of your order you can do so within 30 days of the receipt of the parcel. Please fill in the returns slip at the footer section of our website and include this in your package with the details of your return and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item – please see the form for the list of reasons. 

Orders can be returned in-store at Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX or shipped to the same address.

Orders in the UK can be returned free of charge, please email us for a returns postage label.

Please allow up to 7 working days for returned items to reach us and then up to 10 days for processing.

Exchanged goods are sent out free of charge.

Please ensure to obtain ‘proof of postage'. All returned goods remain the responsibility of the customer until they reach Boutique Ooh la la.

To be eligible for a return, your item must be unused and in the same condition that you received it.  

Returns will only be accepted if the returns tag is attached and the garments/items are in their original condition and are not showing signs of wear. 

Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return.

Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

 

Additional non-returnable items:

 

Gift Cards.

Electronic Gift Cards.

Lingerie or swimwear where the hygienic strip is missing or has obviously been removed and put pack on.

Items returned after 30 days.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If your refund is approved then your refund will be processed and a credit will be applied to your credit card or original method of payment.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at boutique.oohlala@outlook.com and send your item to: Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver. 

Shipping

To return your product, you should mail your product to: Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX.

You can also return in-store at: Boutique Ooh la la, 6 Ongar Road, Brentwood, Essex, CM15 9AX.

You should retain proof of posting and tracking details for returned items.

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